The SMI team has taught me quite a bit about how "value" is much more relevant as seen through the eyes of the customer. Also, their ideas and examples of value creation and destruction have been enlightening -- I had never looked at how my team could "destroy" value. These have been excellent learnings that help when selling the value of my services.
High impact instructors: Jonathan brought the real world experience as a former CEO, and Zemo brought the people intuition depth.
"I had struggled with a way to tie my team's work to a business-based value. SMI helped me begin to format and quantify the business value of my team."
"SMI reinforced the need to present the business value of my department & projects. I will push to ensure that my department focuses on adding value in all of its actions."
"I am motivated to think more about not stating savings only but what is true business value."
"I now want to explore viewing our activities and value in the eyes of the various customers we serve."
"Proving and presenting the 'Business Value' contribution of facility maintenance to the corporation is not just valuable for us as a department, but a necessity for the corporation going forward."
"I enjoyed learning from SMI. They have a lot of knowledge in this area and I can tell they truly have a passion for sharing and assisting people in improving business value and understanding." LS
"Awareness of aligning with the customers and business clients is key to having value. Equally important: communication that is frequent, open, bold, and honest with those whom I work with."
"SMI helped me think a different way and generate ideas for better creation of business cases."
"SMI made me think about the value that our services provide to the company and how I might quantify that value in financial terms."
"SMI has done an outstanding job and we have been very impressed with the final deliverable in each of the projects they have carried out for us."